Shipping Policy
Thank you for shopping at Truventiv Healthcare Pvt Ltd! We strive to provide excellent service and ensure that your shopping experience is smooth and enjoyable. Please review our shipping policy below:
1. Order Processing Time:
All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving full payment and order confirmation.
2. Shipping Methods and Delivery Time:
- We offer several shipping methods to cater to your needs, including standard shipping, expedited shipping, and overnight shipping. Delivery times may vary depending on the shipping method selected and your location.
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Estimated delivery within 1-2 business days.
- Please note that these delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.
3. Shipping Rates:
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location. You can view the shipping cost during the checkout process before completing your purchase.
4. International Shipping:
We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
5. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your package online.
6. Shipping Restrictions:
- We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address for delivery.
- Some products may have shipping restrictions due to size, weight, or other factors. These restrictions will be noted on the product page.
7. Order Changes and Cancellations:
Once an order has been processed and shipped, changes or cancellations cannot be made. Please review your order carefully before completing the purchase.
8. Damaged or Lost Packages:
In the rare event that your package is damaged during transit or lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.
9. Contact Us:
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at info@truventiv.com / +91 89769 48406. Our customer support team is here to assist you.
10. Policy Updates:
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page, so we encourage you to check back periodically for updates.
By placing an order with Truventiv Healthcare Pvt Ltd, you agree to abide by our shipping policy. Thank you for choosing us for your shopping needs!