We offer you complete peace of mind while ordering at Aligns Health (A Div. of Aligns International) – you can return all items within 10 days of receipt of goods. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of delivery. Please ensure that the product is unused and the tags, boxes and other packaging is intact.
Return request will be reviewed by Aligns Health.After approval, pickup of the product will be arranged through our courier partners.If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Aligns Health.After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
Products should be received in original packaging and sealed condition. Opened or used products will not be accepted as returns.
Refund/Replacement will be initiated only upon receiving of the product. In case the product was damaged while in your possession, Aligns Health will not be under any liability to process the refund/replacement. The amount will be refunded via same source. In case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process.
How long does it take to process a Refund?
Refund depends upon the mode of payment. Please refer to the list below:
Net banking: 3 – 4 Business days,
Debit card: 7 – 9 Business days
Credit card: 10 – 15 Business days
NEFT : 4 Working Days
Wallets : 7 – 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank’s customer care number to know the status of the transaction.
You can either write us at firstname.lastname@example.org or call at +91 8169142135, 10 AM to 6 PM to initiate a return.